Case Studies

State Court System Manages User Identity in Cloud Based Application

Posted by C/D/H Consultant on Oct 14, 2016 11:51:58 AM

Organizational Challenge

Migrating to a hybrid cloud infrastructure meant increased sign-on complexity for users, causing dissatisfaction with the new systems. Additionally, the client had the requirement of only granting access to SharePoint services in Office 365 while also restricting authentication to when they were connected to the state LAN.

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Topics: Cloud, Microsoft

Vectren: UX Roadmap

Posted by Jeff Kinnelly on Oct 14, 2016 11:43:24 AM

Project Initiation

Vectren, a large regional electric and gas utility, needed to re-develop their field technician’s applications. C/D/H was engaged to help in the design of a new service workflow application, as well as outline a process for incorporating a user-centric process throughout other areas of application development. By demonstrating and educating our client about how user research and validation can be continuous activities, we aimed to drive better product development into the future.

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Topics: UX

Upgrading System Center to System Center 2012

Posted by C/D/H Consultant on Dec 22, 2015 11:10:00 AM

Organization Profile

A family office client.

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Topics: SCCM, System Center

Health Care Organization Leverages Cloud Solution to Differentiate and Serve Its Customers

Posted by C/D/H Consultant on Dec 8, 2015 11:14:00 AM

Business Challenge

A health care company assisting businesses, schools and government entities protect the lives of those stricken with sudden cardiac arrest, wanted a way to provide a more personal level of service to its clients.  They wanted a way to help their clients better protect their employees, or students or customers who entered their facilities.

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Topics: Cloud, PaaS

Financial Services Firm Simplifies Technology Requests with Robust Workflows

Posted by C/D/H Consultant on Jan 7, 2015 11:18:00 AM

Business Challenge

A Michigan-based financial services firm was struggling to manage IT service requests and with so many coming in, some were falling through the cracks and not getting done. Typical requests involved performing network reboots, software updates, impromptu environment resolutions, and other events that affected users.

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Topics: SharePoint, Workflow, Nintex